FAQs

Frequently Asked Questions

Our most common questions are answered in our FAQs section below. If you cannot find what you are looking for, take a moment to look through the rest of the help section or contact us via our Contact Centre and we will get back to you as soon as possible.

Orders can be cancelled within 2-3 hours of receiving  order confirmation via email. Once an order has been processed, you can no longer cancel it. To manage your orders, please visit the My orders page.

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Once an order has been received back by our warehouse, we aim to process your refund within 7 days. You will receive an email detailing the total refund amount and the item(s) that have been refunded. The refund will take 3-5 working days (Monday to Friday) to transfer to your bank. If you have not received an email 14 days after sending the item(s) back, please contact us.

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